Shipping & Payment
1) Delivery is possible to the following countries:
All countries within the EU and other non-EU countries. Outside the EU, additional costs and customs duties may apply, the amount of which we cannot determine and which we generally have no direct influence over.
Shipping is Free for orders over 18.99€. For orders under 18.99€, shipping costs of 3.90€ apply.
Shipping costs may apply for shipments to certain non-EU countries.
2.1) Acceptable payment methods are:
One-time purchase:
PayPal, credit card (Visa, Mastercard, American Express), Klarna (instant bank transfer & purchase on account), Google Pay & Apple Pay
Subscriptions:
PayPal, credit card (Visa, Mastercard, Maestro, American Express)
2.2) Explanations of the payment methods:
In the case of payment by credit card, we will debit your account following your (first) order in the case of a one-time purchase or, in the case of a subscription, at the earliest four (4) days before each interval delivery.
When paying by invoice, please make the payment to our designated account, stating the invoice number in the purpose of payment. Transfers from abroad must be credited to our bank account free of charge. When ordering by invoice, we are entitled to request payment in advance for delivery values of €50 or more or in the event of a negative credit rating.
If you would like to pay by SEPA direct debit, you must give us a one-time SEPA direct debit mandate for a one-time purchase or a SEPA direct debit mandate for recurring payments during the ordering process. We will inform you about the debit to your account with the invoice (pre-notification). We will shorten the lead time for the pre-notification to one (1) day.
(1) If you wish to pay via “PayPal” of the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you will be redirected to the PayPal website. There you can enter your payment details and confirm the use of your data by PayPal and the payment instruction to PayPal. If you have chosen PayPal as your payment method, you must be registered there in order to pay the invoice amount or you must first register and authenticate yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment instruction. You will receive further information during the ordering process. For payment processing via PayPal, PayPal’s terms and conditions and privacy policy apply – in addition to our terms and conditions. You can find further information at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full .
(2) If you have chosen to pay by credit card with PayPal, the payment transaction will be carried out by your credit card company immediately after confirmation of the payment order and after you have been identified as the legitimate cardholder, at the request of PayPal, and your card will be charged.
(3) If you have chosen direct debit as the payment method with PayPal, you give PayPal a direct debit mandate when you confirm the payment order. PayPal will inform you of the date on which your account will be debited (so-called prenotification). By submitting the direct debit mandate immediately after confirming the payment order, PayPal will ask its bank to initiate the payment transaction. The payment transaction will be carried out and your account will be debited.
(4) If you have chosen to pay by invoice with PayPal, PayPal will make the payment after a successful address and credit check with debt-discharging effect.
If you want to pay via Apple Pay, a payment service of Apple Distribution International, Hollyhill Industrial Estate, Hollyhill, Cork, Ireland ("Apple"), you must be registered with Apple in order to pay the invoice amount or you must first register and authenticate yourself with your access data and confirm your payment order to Apple. The payment transaction is carried out automatically by Apple immediately after confirmation of the payment order. You will receive further information during the ordering process. For payment processing via Apple Pay, Apple's terms and conditions and privacy policy apply - in addition to our terms and conditions. You can find further information at: https://www.apple.com/de/apple-pay/ and support.apple.com/de-de/HT203027
If you want to pay via Google Pay, a payment service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), you must be registered with Google in order to pay the invoice amount or you must first register and authenticate yourself with your access data and confirm your payment order to Google. The payment transaction is carried out automatically by Google immediately after confirmation of the payment order. You will receive further information during the ordering process. For payment processing via Google Pay, the terms and conditions and the privacy policy of Google apply - in addition to our terms and conditions. You can find further information at: https://pay.google.com/intl/de_de/about/ and https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de