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Questions & Answer
What is mybacs® Rewards?
What is mybacs® Rewards?
¿Cómo puedo participar en el programa de fidelidad?
¿Cómo puedo participar en el programa de fidelidad?
How can I redeem my points?
How can I redeem my points?
- 1.000 puntos = 10%
- 1.500 puntos = 15%
- 2.000 puntos = 20%
- 2.500 puntos = 25%
El descuento por fidelidad está sujeto a un valor mínimo de pedido de 39€ y se aplica a todos los productos. Ten en cuenta que, al canjear tus puntos de fidelidad, no se puede aplicar ningún código de descuento adicional.
How many points do I need to get a discount?
How many points do I need to get a discount?
As soon as you have collected 1,000 points, you can look forward to your first reward level and thus your first discount of 10%. The more points you collect, the higher your discount will be.
When do my points expire?
When do my points expire?
Your points will automatically expire after 12 months if you have not redeemed them by then. After that, a new 12-month collection period begins.
What advantages do I have as a subscriber?
What advantages do I have as a subscriber?
As a subscription customer, you can enjoy several benefits. For example, depending on the product, you can save up to 25% compared to a one-time purchase, you also benefit from the mybacs® subscription benefits and, as a mybacs® Rewards member, you also collect twice as many points as everyone else with every purchase.
I have just signed up for mybacs®️ Signed up for Rewards but didn't receive any points for my last purchase. What can I do?
I have just signed up for mybacs®️ Signed up for Rewards but didn't receive any points for my last purchase. What can I do?
In general, points for your purchases can only be credited if they are collected after you have registered for mybacs®️ Rewards. Have you made a purchase after registering and still don't have any points? We ask you to be patient, it may take a few hours until the points are credited to the system. If nothing happens, please contact support@mybacs.com - we are always happy to help you. In individual cases or in the event of technical problems, we can manually credit points retroactively.